FAQ


FAQ

Q. What payment currency are shown?
A. All prices are shown in Canadian Dollar (CAD) and all orders will be processed in your local currency at the daily exchange rate. You can view an approximate exchange conversion rate here: http://www.bankofcanada.ca/rates/exchange/daily-converter/ .

Q. How many days in advance that I need to place my order?
A. All the cakes are freshly baked the morning of delivery date, thus we require all orders be placed at least 2 business days in advance of the delivery date. For example, if you need the cake to be delivered on March 7 (Sunday), you will need to place your order no later than March 4th (Thursday). 

Q. Will you confirm my order?
A. Yes, as soon as your order has been processed through our secure, on-line, real-time credit card processing system, an e-mail message that confirms the order will be sent to you along with the confirmation of the date and time of your delivery

Q. When will my order be delivered?
A. We try to deliver between 10 Am and 6 PM but depending on location and traffic situation delivery can be done up to 8 PM 
Q. Can I cancel or change my order?
A. As soon as we confirm your order, our bakery will begin the cake preparation process. Therefore, in most cases, we are unable to cancel or modify your order. If you need to make adjustments to your order, please email us at: contact@ovenberry.com to inquire if your order can be modified.

Q. What if I am not home when my purchase arrives?
Unfortunately our courier service cannot be responsible for items that are left unattended.  We only make one delivery atempt in order to keep our costs low. Once a delivery attempt has been made, no refunds can be issued

In addition, prior to ordering, please make sure the address is correct and there is a local contact number where the recipient can be contacted. If the delivery address is an apartment/condo, we will call the number provided to deliver. We do not enter apartment buildings, all deliveries are made curb side.

Q. Can I change the delivery address?
A. We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. This must be done by e-mail , quoting your order confirmation number. Additional rerouting fee maybe charged by the courier.
Q. Can I change the date of my scheduled delivery?
A. If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, simply send us an e-mail quoting your order confirmation number. 
Q. Can you deliver to Vaughan, Markham, Richmond Hill, Oakville, Halton, and George Town area?
A. Yes, we do make special delivery to Vaughan, Markham, Richmond Hill, Oakville, Burlington, Halton, and George Town area.